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Dunning – Setup – Procedures
Navigate to the Dashboard at Communications-> Dunning->Dunning Setup->Dunning
You setup dunning procedures for each region. You then allocate a dunning procedure to an account Dunning – Setup – Account
Each procedure has the following fields.
| Region | Region |
| Procedure | Procedure name |
| Description | Procedure description, reference only |
| Grace period | Additional days used in calculating due dates |
| Exclude types | Exclude certain open item types from dunning calculations and tables |
| Exclude disputed items | Exclude disputed open items from dunning calculations and tables |
| Exclude items with OL payments | |
| Exclude items less than | Exclude open items less than a certain amount |
| Charge interest | Set to ‘Yes’ or ‘No’ |
| Interest rate percentage |